How the site works
- What are the criteria to be listed on Popularthingstodo?
To be listed on Popularthingstodo, accommodations must meet all of the following criteria:
Must be open to the general public
Must have an official name
Must have an official address at a single and permanent location
Must be open for a minimum of 12 consecutive weeks of the year at a single and permanent location
Must have multiple rooms/units
Must be able to accommodate 2 or more separate parties at a time
Must not require guests to stay more than 7 nights
Must be currently open or taking reservations for a future opening date
Terms of Conditions
- Compensation
Except where described above, travel and hospitality businesses are listed on Popularthingstodo for free.
Where price offers are provided for hotels, the ranking of price offers may depend in part on the price paid by affiliates who participate in our “cost-per-click” auction system.
Suppliers of tours, activities and experiences can be listed on Popularthingstodo for free. If they wish to make a tour, activity or experience bookable through Popularthingstodo or its affiliate companies, they must enter into an agreement with one of Popularthingstodo’s affiliate companies, pursuant to which the suppliers are paid for bookings made through our platforms.
Some vacation rental property owners/managers advertise through Popularthingstodo’s affiliate companies on a fixed cost subscription basis, and others pay for leads generated through their Popularthingstodo listings. Some listings may appear on Popularthingstodo as a result of licensing agreements with third party businesses who may charge us a fee for referring interested users to their websites to make bookings. The majority of advertisers, however, list their properties for free, and pay a commission when bookings are facilitated by the online platforms offered by the vacation rentals companies in our corporate group.
Airlines are listed on Popularthingstodo for free. Popularthingstodo does not accept any compensation that could influence the rankings of flight for a given user search, as described above.
- Commercial Relations
Partners can enter into a number of different kinds of direct commercial relationship with Popularthingstodo if they wish, especially in order to be bookable online. Commercial relationships that partners may have with Popularthingstodo may influence certain ranking methods as described above. However, they have no influence on Popularthingstodo’s ‘Popularity Index’.
Although Sponsored Placements may appear in and around a list of results, partners cannot buy their way to a particular place in any of the ranking methods described above. The advertising nature of these placements referenced for a fee is indicated by the label “Ad” or “Sponsored”.
- Our Comparison and Booking Services
Hotels
Popularthingstodo gives you the ability to search for and compare hotels, as well as availability and pricing offered by professional third-party providers.
The results displayed are not exhaustive of all the offers available on the Internet. Popularthingstodo LLC displays results from data provided by its partners and is not responsible for the accuracy or completeness of the information provided by these third-party providers and that it displays on its sites or applications, or content on other websites. The ranking of price offers for a particular property will depend in part on the price paid by our advertising partners participating in our “cost-per-click” auction system.
If you make a reservation with a third-party provider, you will need to read and comply with the terms and conditions of purchase and use of the provider’s site, their Privacy Policy and any other rules or policies, including the policy relating to the site or the goods of the supplier. You are responsible for your interactions with third-party providers.
The price results that consumers see on Popularthingstodo are provided by our business partners, such as online travel agencies, hotel chains and independent hoteliers. When a user enters their dates into our search function for that particular home (assuming that this business works with us or one of our business partners), our systems make an electronic “call” on the programming interface of application (API) provided by this trading partner. The partner then automatically gives us the relevant price information in real time, if there is availability.
For more information, please see our Terms and Conditions.
Flights
For flights, the total prices include taxes and fees for one traveler as provided by our partners. For every travel flight listed, Popularthingstodo does not guarantee any specific prices or rates. We recommend checking on the booking site for the exact amount requested as well as the currency. Consult our partners to find out more about the elements of the price included baggage fees, fare attributes and optional fees as well.
The price results that consumers see on Popularthingstodo are provided by our business partners in real time for each search done by a user.
For more information, please see our Terms and Conditions.
Vacation Rentals and Things to Do
For vacation rentals and attractions booked on our site, the price payable is the total price, inclusive of taxes and fees. Prices are provided in real time for each search conducted by a user.
For vacation rentals, our vacation rental-related affiliate companies offer a payment protection policy, giving guests extra peace of mind when booking a rental through them. It means that, subject to the terms of the policy, a guest will be offered a refund for their stay if they are denied access to the property, or if the property is misrepresented (differing substantially to what was advertised), or as otherwise covered under the terms of the policy.
However, not all vacation rental properties listed on the site are offered by our vacation rental-related affiliate companies. Some are presented by third-party companies advertising their inventory on our site. These are presented differently on the site. The payment protection policy referred to above will not apply in these cases. Please consult the third-party vacation rental property for terms and conditions.
For more information, please see our vacation rental-related affiliate companies’ Terms and Conditions.
- Commercial guarantees and dispute resolution
None of the Popularthingstodo companies offers any commercial guarantees. If you book a hotel, restaurant or flight, you should consult our partners to find out more about any commercial guarantees and dispute resolution methods they may offer. If you book a vacation rental property or a tour, activity or experience via the intermediary services of one of our group companies, the applicable Popularthingstodo group company that facilitated your booking will provide you with customer service in the event of a dispute, and will work with the owner of the property or supplier of the tour, activity or experience to help the parties try to reach a resolution. Where you make a booking facilitated by a third-party company outside of our group, that company will provide you with customer service.
For more information, please see our Terms and Conditions.
- Main features of review moderation
Before being posted to our site, each review goes through our automated processing system, which collects for each review a certain amount of information answering the following questions: how, what, where and when. If the system detects an element in clear contradiction to our Content & Community Guidelines, the review will not be posted to the site. The user may be informed as well as the reason for this and may be offered the opportunity to write another review in accordance with our Guidelines, depending on eligibility.
When the system detects a potential problem with a review, it is sent to our team of content specialists, who work 24 hours a day, 7 days a week to maintain the quality of content posted to our site.
In some cases, we will also send an e-mail asking users to validate their review before it is posted. In certain circumstances (for example, if an owner/manager disputes a review), we might ask the reviewer of a vacation rental property to provide us with proof of their stay, to ensure that the review is attached to the correct property listing.
Our team checks every review that is reported to us by our community (both businesses and users) as potentially not meeting our Guidelines.
For more information on our anti-fraud policy please refer to our Trust & Safety information center.
- Our criteria for hosting traveler reviews
We want to ensure that Popularthingstodo remains a reliable and secure source for our global community. For this purpose, and to ensure
that your review is posted as quickly as possible, make sure that it meets our Content & Community Guidelines.
For reviews of vacation rental properties, there are additional criteria listed here. In summary, vacation rental reviews must also be:
based on short-term stays,
written after check-in,
verifiable by the name on the rental contract, and
written in relation to stays that can be evidenced by the reviewer.
Any review that does not meet these criteria will not appear on the site.
If you have a question about a review that has not been posted, you can contact us directly by clicking on the link here.
- When will my review appear on the site?
It usually takes less than 24 hours to see reviews on our site. The process can be longer if the review needs to be examined in more detail by our team of moderators. It may also take longer if you review a vacation rental property that you booked through Popularthingstodo or one of our affiliate company’s online platforms. See here for more info.
After submitting, the title of your review appears in your profile, on the Review page.
If we are unable to host your review, you may be notified of the refusal and the reason for this. Please note that in some cases, we will also send you an e-mail asking you to validate your review before it can appear. You just have to click on the link provided in the e-mail.
- How long will my review appear?
Once posted, your review will appear indefinitely on our site. Your review will only be removed if:
1) You choose to remove it
2) our team of moderators has determined that this review did not meet our Guidelines.
3) You fail to click on the link contained with an email asking you to validate your review, as outlined above
4) an establishment is removed from our site, in which case all reviews are removed.
5) An establishment goes through an ownership change or major renovation and reviews prior to a certain date that are no longer relevant are removed
- Can I be rewarded for a review?
No. Reviews written in exchange for personal benefits, such as gifts, services or money, will be removed.
Establishments are free to encourage their clients to post their reviews when they return home. However, no representative of the establishment can offer premium, discount, upgrade or special treatment for current or future stays in exchange for advice. Properties making such offers may have their rankings penalized.
If someone has offered you a reward for a review, please let us know by emailing us and including any available evidence (screenshots, photos, etc) at incentives@Popularthingstodo.com
- Is it possible to modify a review?
No, Once submitted, your review can not be edited. You can remove your review and resubmit as long as it complies with our posting guidelines.
- Will my review appear on other websites or publications?
After being posted, all or part of the reviews written by our members may be used on some of our partner sites or in promotional materials generally.
For more information, read our Terms of Use and our Privacy Policy.
- If I write a review about an establishment, can I be contacted about it?
Sharing a contributor’s e-mail address to an owner, manager, or other person is against our privacy policy. Contributors remain anonymous unless they choose to publish their email address or contact information in a contribution, such as a review or message in a forum.
However, property owners or managers may contact you through Popularthingstodo’s private messaging system, which allows Popularthingstodo members to be in contact without providing an email address. Owners can use the messaging system to thank contributors, ask for other comments, legitimately attempt to resolve customer service issues, or (in the case of vacation rental property owners or managers) discuss a booking with a user, but they are not allowed to ask contributors to retract a review via the mailing system. It is also strictly forbidden to harass contributors.
For more information, see our rules for using private messaging.